A problem, a challenge, a workflow that won't behave. Send it to us, and we'll publish the path to a solution and send you an answer written for your situation.
If two of these are true this week, that is what a first conversation is about. Pick the one that stings.
What we do
If you cannot point at one thing
We go in, figure out how the business actually runs, and tell you what to keep, what to fix, and what to stop paying for. Then we measure whether it worked.
That is the Walkthrough: five to eight conversations over two weeks, and a presentation at the end.
Five to eight conversations. Two weeks. Then you get the picture.
1 · We measure what is happening now Not an opinion. Timestamps, counts, what it costs you today.
2 · We fix one thing properly One process, rebuilt, with a person owning every promise it makes to your customer.
3 · We measure the same thing again So you know whether it worked, and so do we.
Almost nobody does the first and third parts. If the one thing is how long it takes your business to answer a stranger, the Front Door Check measures it before and after.
Anacay is an independent advisory practice in Clearwater, Florida.
Yadira Santos
Co-Founder & President
Yadira has owned and run businesses of her own for most of her working life. Two restaurants first. Then a furniture business she ran for sixteen years — started in North Carolina, kept going through a move across the country.
In between she ran a training center building partnerships with government agencies, and closed that chapter as Sales Director for a telecom's government division, accountable for every state and federal account on the island.
Guillermo Martinez
Co-Founder & Advisor
Guillermo co-founded Anacay with Yadira. He advises its leadership and doesn't work on client engagements.
Before Anacay, he spent twenty-five years making complicated technology behave — running a small company first, with the P&L on him, then at a scale where being wrong was expensive.
We are independent. We sell no software, we take no commission from anyone, and we have nothing to push.
The Front Door Check
We test your front door the way a stranger meets it — the form, the phone in and after hours, email and messages — then follow each enquiry inside your business and give you a fix plan, ranked by priority.
It's an add-on to the AI Check-Up or a build. We test openly as ourselves, and you keep the map and the fix plan whatever you decide.
We are spending this autumn in rooms across Pinellas and Hillsborough, listening to what owners actually say is broken, rather than arriving with a package built for a company a thousand times your size.
What we bring is the discipline: connecting spend to what it produced, and saying plainly which it was.
The disciplines are the same at your size. The scale is not.
Anacacuya is a story from the island both of us come from — a guide who kept a light where others could find it. We heard it as children, in the way those stories survive: told rather than written.